Contact us with your order information.
Send your order number, the item you want to return, and a short note about the reason so we can review the request.
Returns & Refunds
Thoughtful returns for little wardrobes.
Children grow, routines change, and sometimes a piece simply is not the right fit. Our returns process is designed to feel clear, calm, and easy to follow.
Clean, unused, and ready to fold back in.
Please keep each item in its original condition while you decide.
Soft Return Notes
Return Window
Reach out shortly after delivery so our team can guide the next step while order details are still fresh.
Item Condition
Returned pieces should be unworn, unwashed, and kept with tags and packaging when possible.
Support First
Contact us before mailing anything back so we can confirm eligibility and provide the correct instructions.
How it works
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A clear path from first message to final update.
We keep the process simple: send your order details, wait for our return guidance, prepare the item carefully, and follow the instructions provided by our support team.
Wait for return instructions before shipping.
Our team will confirm the return address and any details needed. Please do not send items back without confirmation.
Pack the item with care.
Fold soft cotton layers neatly, protect tags and packaging, and keep tracking information for your records.
Receive your refund update.
Once the return is received and reviewed, we will share the refund status through your original contact method.
Policy notes
What to check before sending anything back.
These notes help keep returns fair and organized for every family. If something arrives damaged or incorrect, contact us as soon as possible with photos and your order details.
Unworn, unwashed, and in original condition.
Returns are typically reviewed for items that have not been worn, washed, altered, scented, or marked. Please include tags and packaging where available.
Children’s sizing can vary by cut and fabric.
If a piece does not fit as expected, contact us with the item name and size. We can help review the next step and recommend better sizing for future orders.
Returned items are inspected.
Refunds are processed after the item has been received and reviewed according to the condition guidelines.
Return shipping may vary.
Our team will provide the correct return instructions after reviewing your request. Keep your tracking details until the process is complete.
Refunds return to the original method.
After approval, refunds are usually issued back to the original payment method. Bank processing times may vary.
Soft care reminder
Keep garments return-ready while you decide.
Children’s clothes are made for movement, but returned pieces need to stay in new condition. Try items gently over clean layers and keep packaging aside until you are sure.
Keep labels attached until the item is staying in the wardrobe.
Avoid washing, fragrance, pet hair, outdoor wear, or food marks before return review.
Fold cotton, knit, and fleece-lined pieces loosely to protect their shape.
Common questions
Small details, answered simply.
For anything not listed here, our support team can review your order and guide you through the return or refund process.
Can I return an item after my child tries it on?
Yes, as long as the item remains unworn, unwashed, unmarked, and in original condition. Trying on indoors over clean clothing is usually the safest way to check fit.
What should I include in my return request?
Please include your order number, item name, size, reason for return, and clear photos if the item arrived damaged or incorrect.
When will I receive my refund?
After the returned item is received and reviewed, we will send a refund update. The final posting time depends on your payment provider or bank.
Can I exchange for a different size?
Size exchanges depend on availability. Contact us first so we can check the item and recommend the best next step.
What if my order arrived incorrect or damaged?
Contact us promptly with your order number and photos of the item and package. We will review the issue and provide next-step support.
Need help with a return?
Send us the order details and we’ll guide the next step.
Our team can help with sizing questions, return eligibility, incorrect items, and refund updates for Kidloria children’s clothing orders.
Email
info@kidloria.mom
Phone
8322408480
Mailing Address
6002 SOFTWOOD DRIVE Austin TX 78744
Delivery Note
Standard shipping updates are typically shared within 3–5 business days.